Frequently Asked Questions
Q. What's the best way to contact you?
A. Via email email@example.com or by texting +61 0425-344-902. I'm also quite active on Instagram Direct Messages @marshmallowclub
Q. Where do you ship?
A. Australia, New Zealand, United States of America, Canada
Q. When will I receive the marshmallows that I ordered?
A. Standard production time is 3 days plus shipping time.
At checkout you will be able to choose what date you need your order by. If you need it urgently, please email firstname.lastname@example.org to confirm. All orders are sent with tracking and you will automatically receive a tracking number via email once your order is fulfilled. In times of heavy volume or extreme weather there may be a delay in delivery. We appreciate your understanding.
Q. What is the shelf life of the Marshmallows?
A. Our Marshmallows and Marshmallow products do not contain any added preservatives so they do not last forever. Marshmallows are best eaten within 2 months for optimum taste, texture and colour. Marshmallow Creme Jars are best eaten fresh but can last up to 4 weeks. Please remember that these are handmade food products. They will not last forever.
Q. How is shipping calculated?
A. All regular orders are shipped with Express Post.
Express Post does not mean that your order will be shipped straight away, it refers to the speed at which your order will move throughout the postal system.
The flat rate for domestic orders under 4kg is $16.50. There will be an option for both Standard and Express Post at the checkout for bulky orders. International shipping rates are calculated by weight so will depend on what is in your cart.
Free local shipping applies to orders over $50 within the Blue Mountains government area only. Orders in this area below $50 are delivered with a discount rate of $8.
Oversized orders will be sent via courier and may have an additional freight charge added at the checkout.
Q. Are your marshmallows vegan/vegetarian friendly?
A. Our main range of marshmallows contain certified Halal beef gelatine. We also have a range of vegan marshmallows. Marshmallow Club are one of the only Australian companies making and selling handmade vegan marshmallows.
A. Yes! We have sugarfree marshmallows. They’re made with Xylitol sweetener and are suitable for both Keto and Diabetic requirements.
Q. I have allergies. Is your product ok for me
A. Our Marshmallows are made in a dedicated kitchen which is free from Nuts at all times. The Marshmallow Creme does contain EGG and the caramel variant also contains DAIRY. The Biscoff Marshmallows contain GLUTEN. These products are manufactured on different days to regular Marshmallows to avoid the risk of cross contamination.
However, if you have severe allergies, we do not recommend ordering as we would not want you to take any risks.
Every product we send out has an ingredient list & nutritional information panel for peace of mind. We use a combination of natural and artificial colourings & flavourings. If you have an allergy we are able to use natural colourings and depending on availability, natural flavours. We do not add any preservatives to our products. However, our gelatine and colouring gels contain a small amount of preservatives so we cannot claim that our Marshmallows are preservative free.
Q. Are you able to provide marshmallows as favours/bonbonierres for my wedding?
A. Yes! We have many people order batches of Marshmallows to fill their favour boxes. If you would like to discuss custom flavour or colour combinations, send me an email: email@example.com