Q. When are subscriptions to Marshmallow Club open?
A. We open subscriptions on the 1st day of each month and allow 2 weeks for everyone to sign up. After these two weeks, subscriptions are then closed. Subscription Boxes are mailed out on the 16th of the month or the nearest day after if it falls on a weekend. DECEMBER 2021 WILL BE THE FINAL MONTH FOR SUBSCRIPTION BOXES.
Q. What's the best way to contact you?
A. Via email firstname.lastname@example.org or by texting +61 0425-344-902. I'm also quite active on Instagram Direct Messages @marshmallowclub
Q. Where do you ship?
A. Due to Covid-19 we are currently only shipping within Australia.
Q. My items aren't appearing in the shopping cart.
A. Are you using an Apple device? For some unexplained reason our website occasionally encounters problems with the Safari browser. Our recommendation is to use a PC or another device. Wherever possible, enable ‘cookies’ as this will help your device to save items to your cart. Another problem solving tip is to clear the ‘cache’ of your browser. If this still isn’t working, send me an email and I’ll process your order manually: email@example.com
Q. When will I receive my subscription box?
A. Each month the flavours are new and there may be some testing involved. To make sure that the flavours actually work & for maximum efficiency, we wait until the 16th of the month when new subscriptions are closed to mail out the boxes. If you have created an account with us you will be able to log in to check the status of your order. We also email notifications and have tracking numbers available. Please select the 15th of the month as your shipping date at the checkout.
Q. When will I receive the marshmallows that I ordered?
A. Standard production time is 1-3 days plus shipping time.
At checkout you will be able to choose what date you need your order by. If you need it urgently, please email firstname.lastname@example.org to confirm. All orders are sent with tracking and you will automatically receive a tracking number via email once your order is fulfilled. In times of heavy volume or extreme weather there may be a delay in delivery. We appreciate your understanding.
Q. What is the shelf life of the Marshmallows?
A. Our Marshmallows and Marshmallow products do not contain any added preservatives so they do not last forever. Marshmallows are best eaten within 2 months for optimum taste, texture and colour. Marshmallow Creme Jars are best eaten fresh but can last up to 4 weeks. Please remember that these are handmade food products. They will not last forever.
Q. How is shipping calculated?
A. All regular orders are shipped with Express Post. Express Post does not mean that your order will be shipped straight away, it refers to the speed at which your order will move throughout the postal system.
The flat rate is $14.50. Standard shipping for orders over $150 is free and this discount will automatically apply at the checkout. If you qualify for free standard shipping but would like Express Post, please select this option at the checkout. International shipping rates are calculated by weight so will depend on what is in your cart.
Free local shipping applies to orders over $50 within the Blue Mountains government area only. Orders in this area below $50 are delivered with a discount rate of $8.
Oversized orders will be sent via courier and may have an additional freight charge added at the checkout.
Q. Are your marshmallows vegan/vegetarian friendly?
A. Our main range of marshmallows contain certified Halal beef gelatine. We also have a range of vegan marshmallows. Marshmallow Club are the only Australian company making and selling handmade vegan marshmallows.
Q. I have allergies. Is your product ok for me
A. Our Marshmallows are made in a dedicated kitchen which is free from Nuts at all times. The Marshmallow Creme does contain EGG and the caramel variant also contains DAIRY. The Biscoff Marshmallows contain GLUTEN. These products are manufactured on different days to regular Marshmallows to avoid the risk of cross contamination.
However, if you have severe allergies, we do not recommend ordering as we would not want you to take any risks.
Every product we send out has an ingredient list & nutritional information panel for peace of mind. We use a combination of natural and artificial colourings & flavourings. If you have an allergy we are able to use natural colourings and depending on availability, natural flavours. We do not add any preservatives to our products. However, our gelatine and colouring gels contain a small amount of preservatives so we cannot claim that our Marshmallows are preservative free.
Q. Are you able to provide marshmallows as favours/bonbonierres for my wedding?
A. Yes! We have many people order batches of Marshmallows to fill their favour boxes. If you would like to discuss custom flavour or colour combinations, send me an email: email@example.com
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