Collection: Frequently Asked Questions

 

 

Q. What's the best way to contact you?

A. Via email dani@marshmallowclub.com.au or by texting +61 0425-344-902. I'm also quite active on Instagram Direct Messages @marshmallowclub

 

Q. Where do you ship?

A. Due to Covid-19 we are currently only shipping within Australia.

  

Q. When will I receive the marshmallows that I ordered?

A. Standard production time is 1-3 days plus shipping time.

At checkout you will be able to choose what date you need your order by. If you need it urgently, please email dani@marshmallowclub.com.au to confirm. All orders are sent with tracking and you will automatically receive a tracking number via email once your order is fulfilled. In times of heavy volume or extreme weather there may be a delay in delivery. We appreciate your understanding.

 

Q. What is the shelf life of the Marshmallows?

A. Our Marshmallows and Marshmallow products do not contain any added preservatives so they do not last forever. Marshmallows are best eaten within 2 months for optimum taste, texture and colour. Marshmallow Creme Jars are best eaten fresh but can last up to 4 weeks. Please remember that these are handmade food products. They will not last forever.

 

Q. How is shipping calculated?

A. All regular orders are shipped with Express Post.
Express Post does not mean that your order will be shipped straight away, it refers to the speed at which your order will move throughout the postal system.

The flat rate is $16.50. Standard shipping for orders over $150 is free and this discount will automatically apply at the checkout. If you qualify for free standard shipping but would like Express Post, please select this option at the checkout. International shipping rates are calculated by weight so will depend on what is in your cart.

Free local shipping applies to orders over $50 within 10km of the Marshmallow Club studio in Springwood, NSW.

Oversized orders will be sent via courier and may have an additional freight charge added at the checkout. 

 

Q. Are your marshmallows vegan/vegetarian friendly?

A. Our main range of marshmallows contain certified Halal beef gelatine. We also have a range of vegan marshmallows. Marshmallow Club are the only Australian company making and selling handmade vegan marshmallows. 

Halal Marshmallows

 

Q. I have allergies. Is your product ok for me

A. Our Marshmallows are made in a dedicated kitchen which is free from Nuts at all times. The Marshmallow Creme does contain EGG and the caramel variant also contains DAIRY. The Biscoff Marshmallows contain GLUTEN. These products are manufactured on different days to regular Marshmallows to avoid the risk of cross contamination.

However, if you have severe allergies, we do not recommend ordering as we would not want you to take any risks.

Every product we send out has an ingredient list & nutritional information panel for peace of mind. We use a combination of natural and artificial colourings & flavourings. If you have an allergy we are able to use natural colourings and depending on availability, natural flavours. We do not add any preservatives to our products. However, our gelatine and colouring gels contain a small amount of preservatives so we cannot claim that our Marshmallows are preservative free.

 

Q. Are you able to provide marshmallows as favours/bonbonierres for my wedding?

A. Yes! We have many people order batches of Marshmallows to fill their favour boxes. If you would like to discuss custom flavour or colour combinations, send me an email: dani@marshmallowclub.com.au

 

 

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